Shipping & Returns

Returns Policy

You may return most new, undamaged paintings or prints within 30 days of delivery for a full refund as long as they were not a custom order. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All custom orders have a no return policy, once payment has been made, it cannot be reversed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply send us an email at info@moreauart.com with what was wrong with your order and what needs to be fixed.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If we do not have shipping offered for a specific location you would like to ship to, just email us at info@moreauart.com and we can get you a quote for shipping to that location.